Important information when ordering with dirty science
What happens when I pre-order a release?
•As soon as we have full details of an upcoming release, it will be added to our pre-order section. However, due to the nature of manufacturing and production, pre-order dates may change. If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items now and pre-ordered releases when they become available.
•If your order contains pre-order items we will hold the package until all titles are available to ship. Please specify in the comments section of the checkout if you would like to: a) hold your order until it can be entirely fulfilled or, b) have the in-stock items shipped immediately and the pre-ordered items ship when available. Please note that option B may require additional shipping charges as multiple packages will be shipped.
ORDERS AND PROCESSING TIME
• Online orders are processed within 1-2 business days.
• If you are confused or need to know about an order placed on the site you can contact: email@example.com
• Order processing time is separate from shipping time requested.
• If you choose UPS, please know that they deliver Monday-Friday. Weekend deliveries are unavailable.
• International orders and orders that require additional credit verification can take longer to process. Please be available at the provided number or email submitted to speed up verification time.
OUT OF STOCK ITEMS
• Our stock rapidly changes and we try and set
in place a system that avoids purchasing items that become out of stock.
However, if a product ordered is out of stock, we will reach out and
give you the chance to change or cancel your order. If you choose to
cancel, you will be refunded in full.
IMPORTANT BILLING ADDRESS & PHONE NUMBER
• IMPORTANT: If the address or phone number supplied conflicts with other information provided, i.e. billing information versus shipping information, we may need to contact you to verify your purchase. Please be available to verify or write an explanation in the notes section during checkout explaining the conflicting information.
•Please make sure you give us your correct billing address and your correct billing phone number. Again, it is highly important that you are available at the provided number or email submitted to speed up verification time enabling us to avoid fraudulent purchases.
• All sales are final. However, if the item ordered is different from the item you receive, please contact us and we can arrange to get you the desired product.
• We are committed to protecting your privacy.
There is an opt-in policy to receive marketing and other e-blasts about
future products available as well as deals and coupons. If you do not
wish to receive these emails you can opt out by simply removing the
check from the marketing box below upon check out. We will never sell
your email or personal information.
• Your payment and personal information is always safe. Our SSL (secure server software) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
FREQUENTLY ASKED QUESTION
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